PHOTO: Isabel McDermott says her smart meter has provided more clarity around her power bills.
The NSW Energy & Water Ombudsman (EWON) has questioned why complaints about estimated billing have risen despite the proliferation in smart meters meant to eliminate the issue.
The Far West and Orana region saw 462 complaints in 2023-24 financial year to the Ombudsman, an increase of 64 per cent on the previous 12-month period.
Seventy-three per cent of complaints in 2023-24 were about billing, including high and estimated bills, errors . . .
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