The Banking Code Compliance Committee (BCCC) is taking a closer look at how to deal with vulnerable customers including factors such, as family or domestic violence, people with limited English skills, and people living in remote communities.
A spokesperson from the BCCC said, “The Code calls out assisting customers in remote communities in recognition of the unique needs and accessibility challenges that these customers may face, whether it be reliable access to internet, distance to physical branches, or the different ways of banking or level of support needed.”
To further assess how banks need to improve their strategy when working with vulnerable people the BCCC has called for anyone who is or has been in a vulnerable situation to fill out their survey…