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There will be less rope for telcos found to be treating customers poorly if the government follows through with new reforms promising swift action against a range of ‘bad behaviours’.
The Albanese Government is proposing reforms to better protect consumers, including strengthening the Australian Communication and Media Authority’s (ACMA) compliance and enforcement powers and increasing penalties for breaches.
Currently, ACMA cannot take direct action against telecommunications companies without first issuing an order to comply. Only if compliance breach continues, then ACMA can take action…