Image: Namoi Village near Walgett was urged to evacuate following fears flood water would cause a sewerage breakdown in late 2022. (Image: NSW SES)
Australia’s insurance industry has been criticised for its ill-preparedness when it comes to natural disasters, as complaints about the industry were found to have increased markedly throughout the flood-ravaged years of 2022 and 2024.
The Australian Financial Complaints Authority (AFCA) received 3,477 complaints relating to the major floods between 1 February 2022 and 30 September 2023.
In 2022-23 the AFCA received 27,924 general insurance complaints, an increase of 50% compared to the preceding year.