Any customer who has had an issue with their telco could benefit from upcoming changes. The outcomes of an ongoing review could be the difference between a positive and negative experience.
A proposed framework for a reviewed Telecommunications Consumer Protections (TCP) Code has been released, after it was found not to have strong enough protections for vulnerable consumers.
Major players in the telecommunications industry say the new framework still doesn’t go far enough.
Selling practices, credit assessments, payment methods, disconnection processes and financial hardship assistance all made the list of things a new TCP Code needed to do better, and is currently failing…